Your hotel is your baby. You work hard and put in long hours and struggle with changing occupancy, roller coaster GSS, staff changes, seasonal challenges and and endless loop of training new people just to see them leave after you have then trained.
Each new recruit starts as a blank slate with varying skills, abilities and understandings of things like Customer Service, quality and quantity of work and effort, and a grasp of not only what to do, but why and how to do it.
Maintenance and Engineering are important tools in the success of your hotel. But do you understand enough of the complexities in this area to ensure that you are getting quality, time and cost effective service from your team?
Have you ever had a change of staff where clearly one employee seem so head and shoulders above another and wonder, why? Perhaps you’ve wonder what is getting missed or falling through the cracks? Or maybe you have suffered the frustration of maintenance staff seemingly so unable to perform their duties, keep on reasonable timelines. Why does one of your employees seem so able to keep the pool sparkling clean and clear while another can’t?
Do you ever wonder why your maintenance staff can’t seem to keep up with simple things like room PM’s, or wonder if they have ever really performed preventive maintenance on your mechanical systems and equipment? Do you have to actually ask your staff to change lights when they burn out?
Can you sometimes feel the quality of your hotel slipping away? Is your GSS dropping while your vacancy is increasing? Do you really believe that your Engineering staff keeps busy 8 hours a day? Ask yourself the below questions. If you don’t know the answers, read on. We can help (and you’ll need it).
What is the Delta T reading in the last room your staff PM’d?
What is a Delta T and why is it important?
Have you had to replace any A/C units recently?
What was the cyanuric acid reading in your pool this morning?
What is the difference between free and combined chlorine and why it’s important?
Do you know how Pareto’s Law can increase your staff’s productivity exponentially?
Have you ever used Parkinson’s law to seriously cut back on your employee’s lost time?
Have you ever considered the gains/losses of properly evaluating and applying employee nesting?
Do you know what employee nesting is and how to use it for the company benefit or how to keep employees from exploiting company time and production?
These statements and questions are what we are all about. We know that asking questions is important, but properly answering tough questions is more important.
Want to get your hotel’s maintenance team on track and increase production and satisfaction while decreasing costs?
Welcome to Maintenance Trends
Maintenance Trends 